Provide efficient IT support to APAC users, resolving inquiries, diagnosing issues, deploying hardware/software, and improving support processes.

The Senior IT Technician will provide tier 1 support to end users, diagnosing technical issues related to various operating systems and hardware. Responsibilities include asset management, onboarding, documentation, and maintaining high service standards. Fluency in Japanese and English is essential, along with a strong background in IT support within SaaS or startup environments.

This role involves providing help desk support for AS400, managing daily and monthly closure processes during after-hours, overseeing server and intranet management, and participating in other IT projects.