Course Outline

Introduction to User Experience and Chatbots

  • Fundamentals of user experience design
  • Overview of chatbot capabilities and limitations
  • Setting user experience goals for chatbots

Designing User-Centered Chatbots

  • Identifying user needs and preferences
  • Creating user personas and scenarios
  • Developing conversational flows and interfaces

Customization Techniques

  • Personalizing chatbot interactions
  • Utilizing user data for customization
  • Implementing adaptive learning in chatbots

Enhancing User Interaction

  • Best practices for engaging conversations
  • Incorporating multimedia elements
  • Ensuring accessibility and usability

Analyzing and Improving Chatbot Performance

  • Using analytics to measure success
  • Identifying areas for improvement
  • Implementing feedback loops

Integrating Chatbots into Customer Service Workflows

  • Aligning chatbots with business processes
  • Training customer service teams on chatbot use
  • Ensuring seamless handoff between bots and humans

Real-World Applications and Case Studies

  • Examples of successful chatbot implementations
  • Lessons learned from industry leaders
  • Future trends in chatbot user experience

Summary and Next Steps

Requirements

  • Basic understanding of user experience (UX) principles
  • Familiarity with chatbot platforms and functionalities
  • Experience with product management and customer service processes

Audience

  • UX designers
  • Product managers
  • Customer service professionals
 14 Hours

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