Consulting Services for Zendesk Support Suite

Human translators. AI when you need it. Most localization services will assign nameless, replaceable translators to your project, and when you come back for an update or a revision, it's another new team. At Babble-on, we ARE your team. It's the same group of translators that work on all your projects, with a dedicated project manager that serves as your team lead.

Your Partner in People-Powered Transformation Traditional cloud ERP providers stop at standard solutions, we believe finance and operations leaders deserve more.

Katico is a women-led company specializing in optimizing customer support systems through data-driven insights and a human-centric approach. Our team is passionate about streamlining workflows, leveraging knowledge bases, and empowering AI chatbots, all while keeping costs under control. Katico offers a full suite of services, including Knowledge Management for AI, Helpdesk Health Checks, Support System Optimization, Software Selection, and AI Chatbot Implementation. Our holistic, data-driven approach ensures that your support systems are seamlessly integrated, continuously optimized, and designed to grow with your business. One notable project involved automating complex approval chains and implementing digital forms in a helpdesk system, resulting in a 70% reduction in operating costs and a 59% decrease in ticket lead time. Our solution not only reduced costs but also boosted employee satisfaction by allowing staff to focus on higher-value activities. The last project involved working with a veterinary group to implement their Helpdesk and improve knowledge retention systems. Katico developed a knowledge base library, created a service center, and provided ongoing maintenance. The project achieved its goals on time, within budget, and to scope, delivering key components such as systems health check, tool implementation, and continuous support. Our dedicated approach and expert guidance ensured a successful and smooth project outcome.

Route 101 offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX). We help businesses provide seamless customer service across every channel through our best-in-class contact centre software and services. Adopting a consultancy-led approach to design, deploy, and optimise customer service solutions, Route 101 supports hundreds clients, including some of the UK’s largest brands. Named Zendesk Global Most Valued Partner of the Year, and NICE EMEA Partner of the Year for 3 consecutive years, the business is home to a specialist team and combines deep market expertise with an incisive understanding of the technology landscape. www.route101.com