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[Eejeen]

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Your account is currently locked from purchases. Please update your payment information.

[imDarshanGK]

Hi @Eejeen,

1. Go to GitHub Settings.
2. Under Billing & Plans, update your payment information.
3. Once updated, the lock on your account should be removed.

If it still doesn’t work, contact GitHub support.

[Eejeen]

i have already updated my payment information and it still doesnt work. i guess contact github

[imDarshanGK]

Hi @Eejeen,

Since updating the payment info didn’t resolve the issue, contacting GitHub support is the best option.

[cipacera]

If updating the payment information doesn't resolve the issue, what do you think should be the next step to unlock the GitHub account?

[queenofcorgis]

Hi @Eejeen ! The best place to go for answers to account-specific questions like this one is opening a ticket on our Support page. Please open a ticket with them :)

Please note for future posts: The Accessibility category is a place for our community to discuss and provide feedback on the digital accessibility of GitHub products. Digital accessibility means that GitHub tools, and technologies, are designed and developed so that people with disabilities can use them.