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Personnel data access and support controls
This page provides information about personnel data access in
Assured Workloads, which provides control over Google personnel's
access to Customer Data and support case assignments. Assured Workloads
provides the following controls based on the
control package you choose:
Personnel data access controls ensure that only Google personnel who are able to
satisfy certain physical location and background check requirements are able to
access customer data in the course of a support action. For example, Impact
Level 4 (IL4) requires US Persons to have completed an ADP-1 Single Scope
Background Investigation (SSBI) background investigation before they can access
data in an approved IL4 environment.
Personnel support case ownership controls based on attributes
Personnel support case ownership controls based on attributes ensures that only
Google support personnel who satisfy certain requirements are assigned to
support cases for Assured Workloads customers.
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