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Integrate Agent Assist UI modules with Salesforce to provide real-time suggestions for your human agents during customer service chat and voice conversations.
The Salesforce Lightning Web Component (LWC) brings Agent Assist features into your Salesforce Agent Desktop. It provides real-time assistance to customer care representatives, helping them resolve customer issues faster, providing ready-to-send responses, and suggesting answers to customer questions from a centralized knowledge base.
LWC is a JS framework for defining component logic and templates. It's deployed to and served from your Salesforce instance. The LWC integrates directly with Salesforce data and APIs.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025-04-12 UTC."],[[["Agent Assist integrates with Salesforce to provide real-time assistance to customer service agents during chat conversations, using a Lightning Web Component (LWC) for enhanced security and direct integration with Salesforce data and APIs."],["Setting up Agent Assist requires specific resources such as Node.js, Salesforce CLI, and Gcloud CLI, along with Salesforce credentials, and the deployment of the Agent Assist integration backend."],["The integration process involves configuring Salesforce org settings via the console and CLI, including enabling Omni-Channel and Digital Experiences, and authenticating the CLI with Salesforce login details."],["Creating a connected app in Salesforce is essential for the LWC's authentication through the client credentials OAuth 2.0 flow, which requires a configured consumer key and consumer secret."],["To enable Agent Assist features, users must configure Messaging for In-App & Web, set up a messenger, assign relevant permission sets, and install the `agentAssistContainerModule` LWC via the Lightning Experience Editor, including inputting the correct connector URL, features, conversation profile, consumer key, and secret."]]],[]]
