Top Hybrid Customer Success Jobs in Nashville, TN

The role involves enhancing the Icertis CLM platform, implementing AI capabilities, managing client accounts, mentoring junior staff, ensuring compliance, and fostering innovation and collaboration within the team.

As a Customer Experience Associate, you will provide exceptional support to customers through various communication channels, addressing inquiries related to billing, delivery, and subscriptions. Your role will include resolving issues with empathy, documenting interactions in the CRM, and collaborating with team members.

The Senior Client Relationship Manager is responsible for the implementation and support of software products for clients, maximizing client lifetime value, and preventing contract cancellations through proactive customer care and communication. The role involves upselling, cross-selling, and serving as the main point of contact for customer inquiries.