Verizon Frontline Crisis Response Team
We provide on-demand emergency assistance to government agencies, first responders, frontline workers and communities—to help maintain mission-critical communications. Read fact sheet.
For urgent service requests, call the Verizon Frontline CRT Hotline:
Overview
The Verizon Frontline CRT can help you improve situational awareness, make decisions and respond effectively during nearly every kind of emergency situation.
Prepare for any situation
Backup
Network redundancy and backup power to help keep you connected in disasters
Security
Network buildings designed to withstand extreme conditions and ensure secure communications
Training
Joint training with public sector agencies to help prepare organizations for potential future events*
Preparation
24/7 response-readiness to engage with customers, agencies and communities whenever and wherever needed
* We provide joint training exercises for public safety, military and other agencies in areas that emulate the types of emergencies in which responders may need to operate and respond.
Be ready to respond
Continuity
First responder and public sector support to enable communications, connectivity and continuity of operations
Mobile command centers
Makeshift command centers so multiple agencies can connect, share information, collaborate and dispatch repair teams
Network solutions
Enhancement of wireless access to ensure strong cellular voice and data connections
Backup equipment
Deployment of Verizon Frontline mission-critical voice and data solutions, from mobile hotspots to Satellite Picocells on Trailers (SPOTs)
Get post-disaster recovery help
Situational awareness
Verizon Frontline connectivity solutions for Public Safety, such as cell phone distribution, cell sites, temporary satellite links and drones to assist with situational awareness during an event
Shelter support
Support of displaced communities, supplying Wi-Fi access and charging stations to emergency shelters in an evacuation
Mitigate potential emergencies
Follow-up
Network and building risk assessments and after-action report collaboration regarding mission-critical communications
Analysis
Predictive analytics, machine learning and AI analytics of network assets and equipment
Applied learning
Post-event debriefs with emergency managers to learn how crisis response communications can be improved
Proaction
Outreach, collaboration and partnership with public safety agencies in preparation for no-notice and future events
More to explore
From preparation to response, we can help you make your mission happen.
Verizon Frontline Crisis Response Team in action
Enter the 360 experience to see for yourself how emergency personnel use technology to save lives during a storm.
Verizon Frontline Innovation Program
Join the first-of-its-kind innovation incubator dedicated to creating 5G-enabled solutions for first responders and those supporting them.
We provided assistance across the U.S. with critical communications in the face of wildfires, hurricanes and storms.
Provided 10K+ Verizon Frontline network and device solutions to public safety agencies
1,500+
Responses in 47 states and Washington, D.C.
800+
Agencies served with critical communications support
Stories from our team
Our team of public safety professionals has decades of first response experience. Explore the videos to learn more.
Response assets
Tactical Humanitarian Operations Response (THOR)
Explore our rapid response command center that can deploy a standalone mobile network for first responders under almost any conditions. Step inside.
Resources
Who we are
Discover how the Verizon Frontline CRT works with local emergency officials to help first responders stay connected. For urgent service requests, call the Verizon Frontline CRT Hotline at 800-981-9558.
Emergency Resource Center
Learn how the Verizon Frontline Crisis Response Team is ready 24/7 to support first responders.
Request communication assets and resources
Get details on how to request support from the Verizon Frontline Crisis Response Team.
Supporting a National Guard training exercise
We completed a deployment in support of Homeland Defender 23, a four-day training exercise with 500+ participants.
First responder storm preparation services
We stand ready to help serve Public Safety with mission-critical 5G-enabled solutions during severe weather events.
FAQs
Verizon Frontline offers specialized training and ongoing support programs designed to help ensure first responders are fully equipped to utilize their technology effectively during critical situations. From mission preparedness to crisis response, through mitigation and recovery, we adapt to the emerging needs of the front lines, earning the trust of first responders one mission at a time.
For example, Verizon Frontline has conducted comprehensive training exercises with the National Guard and the U.S. military. The exercises are designed to simulate real-world emergency scenarios, allowing first responders and military personnel to practice using Verizon Frontline advanced communication tools in a controlled environment. Training programs typically focus on key aspects such as operating specialized equipment and utilizing secure mission-critical communications solutions under pressure.
Additionally, the Verizon Frontline Crisis Response Team provides ongoing support during actual deployments, offering on-site technical assistance 24/7, 365 days a year, to help first responders with access to the latest updates and tools necessary for effective emergency response. Verizon Frontline also has features that include, but are not limited to, an innovative 5G network architecture, voice and data priority, temporary infrastructure, hardened network facilities, and backup power systems.
This combination of rigorous training, hands-on support and cutting-edge infrastructure ensures that first responders can rely on Verizon Frontline technology when it matters most. To meet every stage of a mission head-on, Verizon partners with first responders to design and develop dynamic, first-of-their-kind solutions to meet emerging needs, improving crisis response preparedness and transforming emergency management.
Verizon Frontline has implemented a range of cybersecurity measures to protect the sensitive data of first responders during emergencies. This includes the use of Verizon Wireless Private Network, which secures communication channels specifically for public safety operations. The Verizon Wireless Private Network extends mobile device and cloud network security, ensuring that critical data is shielded from unauthorized access. Additionally, advanced encryption protocols and network segmentation are employed to isolate and protect the data transmitted across the network.
Verizon also integrates real-time monitoring and threat detection systems, which are crucial in identifying and mitigating potential cybersecurity threats before they can impact the operations of first responders. These measures are vital in maintaining the integrity and confidentiality of communications during critical incidents, allowing first responders to focus on their missions without worrying about data breaches or cyberattacks
Verizon helps ensure the reliability and redundancy of its Verizon Frontline network during large-scale disasters by employing a variety of advanced strategies and technologies that are specifically designed to withstand extreme conditions. One of the core components of Verizon’s approach is the deployment of 5G technology, which offers enhanced speed, capacity and low latency, critical for maintaining communication during emergencies. The 5G network’s architecture includes redundant pathways and the use of edge computing, which processes data closer to where it is generated and consumed, reducing the potential for network congestion and improving the speed and reliability of communications.
Additionally, Verizon leverages Wireless Priority Service, Mobile Broadband Priority and Preemption services to help ensure that first responders have prioritized access to the network, even when it is under heavy usage. These services are crucial in ensuring that critical communications are not delayed or dropped during high-demand periods, such as natural disasters or large-scale emergencies.
Verizon Frontline also deploys portable network solutions, such as quickly bringing in mobile cell sites, satellite links and other temporary infrastructure to restore connectivity when traditional infrastructure is compromised. This was demonstrated during the Oregon and Washington fires, when the Verizon Frontline Crisis Response Team provided crucial communications support by deploying satellite trailers and other portable assets to maintain network availability.
Furthermore, Verizon’s investments in infrastructure resilience, such as hardened network facilities and backup power systems, help to ensure that the network can continue operating even in the face of physical damage or power outages. These combined efforts provide first responders with the reliable and redundant communication channels they need to perform their duties effectively, even under the most challenging conditions