OneTrack.AI’s Post

🚀 It's officially open! The 2025 𝗖𝗿𝗲𝗮𝘁𝗶𝘃𝗲 𝗖𝗦 𝗟𝗲𝗮𝗱𝗲𝗿𝘀 𝗔𝘄𝗮𝗿𝗱 by EverAfter is here! Know a standout 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗽𝗿𝗼𝗴𝗿𝗮𝗺? Nominations are open..... Submit yours and let's celebrate 𝗰𝗿𝗲𝗮𝘁𝗶𝘃𝗶𝘁𝘆 𝗶𝗻 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀! 🎉 (No pressure... but I will be judging 😉) 🔗 Submit your nomination here: https://shorturl.at/bllR7 Let’s shine a spotlight on the best in the business! #2025CreativeCSAwards #CreativeCSAwards #CustomerPrograms

No more guesswork in business messaging! RCS delivers actionable performance insights and engagement data that reveal how customers interact with your messages. 📊 And in markets where RCS is live, Sinch customers are seeing incredible results. Hear more from Matt Ramerman, Senior Vice President Customer Success and Innovation at Sinch in the video below. ⬇️

At Sinch, we see RCS as a true game changer, pivotal to grasping customer behaviour and sentiment during interactions with outbound messaging and campaigns. Our customers are already reaping the rewards of RCS magic! 🪄 Come and discuss with our teams how they are staying ahead of the curve. 🌈 #WeAreSinch #RCS #CustomerEngagement #ThePowerofData

VIEVE, the rising star in beauty, faced multi-channel growth challenges. After partnering with Sweet Analytics, they achieved: ✅ 38% reduction in Customer Acquisition Cost since 2022 ✅ Nearly 50% increase in conversion rate over 2.5 years Curious how they did it? Swipe to discover VIEVE's journey and learn how data-driven insights can transform your business! 👇

Week 35: As is tradition on my newsletter, with each closed customer I break down how I did it, what mistakes I made, and what the corrections are. Customer number 3: - Getting the right lead - Finding all the stakeholders - Running a fast pilot - Offering clear terms https://lnkd.in/gfgZ4tj5

What a group! Today members of Team Captivate hosted an NYC Lunch & Learn on 𝐓𝐨𝐩 𝟐𝟎𝟐𝟓 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐂𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐞𝐬 𝐚𝐧𝐝 𝐓𝐫𝐞𝐧𝐝𝐬. The company was on point and so was the conversation as we discussed: ♦️ Customer Programs Competition ♦️ Holding Member Engagement ♦️ Muddy ROI ♦️ Immature and Evolving Tech Landscape ♦️ Breaking Through the VoC Noise Where should our next regional CAP Conversation be?

Missed our 2024 Customer Summit? We've got you covered with the key takeaways and full recording of each session 💥 Here are a few to whet your whistle... 💡 David Buttle explains how publishers must be developing strategies to diversify traffic acquisition and drive engagement on owned platforms, while stressing the importance of getting licensing strategies in place for AI content use. 💡 Pugpig CTO, Jon Marks, talks us through emerging tech like wearables and the impact they're set to have on publishers. 💡 Former Bauer Media CEO, Chris Duncan, gets excited about the future of consumer magazines. 💡 And last but by absolutely no means least, Emillie Ruston gives you the lowdown on what the Pugpig product team have been up to and what's on the roadmap for 2025. Read the full piece here 👉 https://lnkd.in/ew9kAV-H Get stuck in and enjoy! 🙂

I'm doing a 20-minute prezzo tomorrow during Pavilion's Elevate:OPS on building a RevOps function that focuses on high impact activities. A strong RevOps function can increase alignment, improve data-driven decision making and boost operational efficiency, enhance the customer experience, and lay the foundation for revenue growth and scalability. Session starts at 12:20pm EST — see you there!

3 for 3 to Kick Off 2025 😊 ✅ G2 ✅ Gartner ✅ IDC MarketScape All 3 have named Planhat a Leader in their reports on Customer Success Platforms! What stands out? Our ability to support growth across entire organizations - not just CS teams. This reinforces what our customers prove every day: customer success is everyone's business. At the end of the day, customer success is everyone's business, and Planhat is built to make that vision a reality. Reach out if you would like to learn more 💡

Check out our webinar spotlight: Yet another example of Charles River leveraging their open architecture to simplify the opaque new issue process, with integration to DirectBooks.