Talkdesk

Our most recent all-hands, hosted at our HQ in Palo Alto, CA, was a smashing success! Led by our CEO, Tiago Paiva, it was such a pleasure to have so many locals in office, working together, collaborating, and getting to know each other! Think Team Talkdesk might be a place to grow your career? We're hiring for over 50 positions, so just click the link below to see if they might be a fit for you: https://lnkd.in/gmPM7kWb #Office #HQ #Hybrid #Career #Hiring #Job #AllHands #Talkdesk #Team #PaloAlto #CA #California #ContactCenter #CCaaS #SaaS #Software #Cloud

Unlocking the competitive power of high-quality CX starts with one thing: knowing how to measure it.... While intuition and anecdotal feedback do have their place, they’re not enough to drive results. Without clear, measurable data, it’s difficult to know what’s truly driving outcomes or where improvements are needed. Starting with the right metrics and quantifying impact allows you to make meaningful, data-driven improvements. This approach doesn’t just improve customer experience, it turns it into a measurable value driver for your organization. Click the link below to find out how: https://lnkd.in/gPpyjRJu #Blog #CX #AI #Talkdesk #ContactCenter #CCaaS #Read #Learn #CustomerService #CustomerExperience #ROI #Analytics #SaaS #Software

Shoutout to Francis Hawthorne, VP of Operations at Epiq, for showing up to a Zoom call rocking an amazing Talkdesk sweater! We love all of our customers, and seeing them go above and beyond to make us smile makes our jobs at Talkdesk that much better! #Talkdesk #HappyCustomer #Sweater #Swag

Calling all contact center aficionados, we have a brand new eBook for you! Check out the step-by-step guide below to learn how your contact center can: 📈 Improve operational efficiency 📈 Increase customer satisfaction 📈 Maximize financial performance 📈 Integrate AI into your operations 📈 Quantify value through KPIs 📈 Ensure long-term success by staying ahead of the curve Click below to dive in: https://lnkd.in/gHi7i9g2 #eBook #Learning #Blog #ContactCenter #CX #CS #CustomerExperience #CustomerSatisfaction #Read #Talkdesk #CCaaS #Software #SaaS

Discover why over 2,400 customers have rated Talkdesk as an industry leader and visionary on G2! Our AI-powered contact center software offers: 💪 The best CX in the contact center space 💪 AI-powered software to save you and your customers money 💪 The ability to say goodbye to IVR menus for good 💪 Improved customer service for your global customers 💪 Easy ways to reduce call handle time, increase agent efficiency + self-service rates, and achieve high ROI Want to hear directly from our customers? Check out our reviews on G2 by clicking the link below: https://lnkd.in/ggninhrS #G2 #Review #HappyCustomer #Talkdesk #CCaaS #G2Review #ContactCenter #Software #SaaS #Cloud

Deploying AI across an HLS contact center is one of the fastest and easiest ways to improve patient care, modernize CX, and provide excellent customer service. In our recent case study with Memorial Healthcare System, we dive into how and why we helped them: 📱 Lower call abandonment rate 🤝 Improve their service level ⏱️ Lower their average time to answer calls ⌛ Reduce their average call handle time ⏰ Lower their time to queue 💪 Consolidate 12 call centers into one Patient Access Center 💬 Deploy omnichannel communication options ❗And so much more! Check out the full case study by clicking the link below: https://lnkd.in/gmPBrAWr #ContactCenter #AI #Healthcare #HLS #LifeSciences #Health #ArtificialIntelligence #CaseStudy #CustomerSuccessStory #CCaaS #Talkdesk #MemorialHealthcareSystem

As we like to say at Talkdesk, you can't spell "retail" without AI! Today's retail customers require best-in-class service, personalization, and convenience, which is now possible thanks to agentic AI. How so, you might ask? Imagine a personal shopper who knows a customer's likes and dislikes and can provide recommendations before the customer even knows they need them. Thanks to agentic AI, companies around the world can now deploy omnichannel AI agents designed specifically for retail to personalize recommendations, automate personalized customer service, and ensure amazing customer experiences around the world. Want to learn how? Check out the blog linked below: https://lnkd.in/gVcs-fRd #Blog #Retail #AI #Talkdesk #RetailAgents #Retailers #CS #CX #CustomerService #CustomerExperience #Personalization #AgenticAI #ContactCenter #CCaaS #Software #SaaS

We just dropped our newest case study featuring our amazing customer, Career Certified! We helped them achieve: 📊 A jump in customer survey response rates from 2% to 25% 📊 A customer satisfaction score of 4.5/5 📊 A productivity rating of 82% 📊 A reduction in average call handle time by 30 seconds 📊 A fast and simple integration with Salesforce 📊 Optimized staffing levels for peak demand periods 📊 Enhanced and comprehensive analytics 📊 And so much more! Check out how Talkdesk Copilot helped Career Certified stay ahead of the curve with AI by clicking the link below: https://lnkd.in/gm3sVHCP #CaseStudy #CareerCertified #Talkdesk #CustomerSuccess #HappyCustomer #CustomerSuccess Story #ContactCenter #CCaaS #Software #SaaS #Career #Job

Why do financial institutions like WaFd Bank choose Talkdesk’s AI-powered contact center platform built specifically for FSIs? This one is a no-brainer! With Talkdesk, they can: 🤖 Stay ahead of customers by anticipating member needs before with predictive AI ⚡ Provide lightning-fast service with AI that minimizes wait times and keeps satisfaction high 🙌 Deliver hyper-personalized experiences and tailored support their members expect from live and virtual agents Bottom line? More efficient operations, happier customers, and empowered agents. For FSI pros prioritizing AI-powered CX, Talkdesk is the partner you’ve been looking for! Learn more via the link below: https://lnkd.in/gWJUH9cD #FSI #Finance #FinancialInstitution #Bank #CreditUnion #Talkdesk #ContactCenter #CCaaS #AI #CX

NRF 2025 was a movie, and Team Talkdesk has SO much fun we just had to share this epic recap video! Thank you again to the attendees, customers, partners, friends, and employees who made this so special; this video goes out to each and every one of you. Want to learn more about how Talkdesk helps retailers deliver best-in-class, AI-powered CX via their contact centers? Click the link below: https://lnkd.in/gMWDrqS6 #Talkdesk #Retail #NRF #NationalRetailFederation #NY #NewYork #ContactCenter #AI #CX #RetailAI #Retailers #CCaaS #SaaS #Software #Conference #Event #Summit