Redo

We're #hiring a new Senior Product Designer in Draper, Utah. Apply today or share this post with your network.

Aaron Evett joined the The Ecommerce Coffee Break Podcast + Newsletter to talk through all things post-purchase. In the episode, they run through how to consolidate your tech stack to Maximize post-purchase touchpoints and boost profits. Link to the full episode here: https://lnkd.in/dKKgqdG7 It's a powerful 27 minute listen (only 18 if you rock the 1.5x listening speed)

Analyzing return data can help you reduce return rates and improve profitability. From a customer recently: "All of my returns reporting goes straight to our design and merchandising team. It helps us figure out what products aren't performing well and what we need to get rid of." Understanding more than just what is being returned, but why it's being returned, impacts every part of the business from operations to product development to marketing and more. View returns data as a goldmine of information to help you improve.

The Power of Proactive Communication in Returns 79% of consumers want to be proactively updated about their order status, including returns. Touch points like order confirmed, in transit, out for delivery, return in transit, return received etc, are crucial to building trust with customers. Automating these touch points, with branding and new offers, gives you an opportunity to provide additional value to customers, reduce the lift on your customer support team, and also potentially drive incremental revenue for your business.

Redo 🤝 Nasdaq billboard in Times Square + Sterling Snow sharing the vision of how Redo is the best way for brands to connect with shoppers.

How do you balance a customer-friendly return policy with the need to protect your bottom line? A recent study found that 92% of consumers say they would shop with a retailer again if the return process was easy. Retaining a customer is absolutely more efficient than acquiring a new one. Curious to hear your thoughts.

3 ways to streamline your return process 📝 Offer easy-to-find return instructions It all starts with a clear returns policy. Clearly display your return policy on your website and in shipping confirmations. A simple, accessible policy reduces customer frustration. Did you know that over 60% of shoppers check a retailer's return policy before making a purchase? 🔠 Provide multiple return options Offer choices like a return portal, in-store drop-off, pre-paid labels. Allow for a direct refund, product exchange, or store credit. Flexibility improves the customer experience. 🦾 Automate return notifications and tracking automated email updates at each stage of the return and provide tracking information. Proactive communication reduces anxiety and customer service inquiries. Provide a great experience. Retain customers.

Returns are an inevitable part of e-commerce, but do you know their true cost? It's more than just the shipping label. Factor in processing, restocking (or disposal), customer service time, and the impact on customer lifetime value. Some studies suggest the true cost of a return can be 2-3 times the cost of the original shipment. Understanding the full picture is crucial for optimizing your return strategy.

We're #hiring a new Senior DevSecOps Engineer in Draper, Utah. Apply today or share this post with your network.

Amazing people doing amazing things. We are lucky to have people like this always pushing us forward.