Thinking about rebooting your CX strategy? Here are three easy tips to help you get there. 📈 #CustomerExperience
About us
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.
- Website
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http://www.medallia.com
External link for Medallia
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- Pleasanton, California
- Type
- Privately Held
- Specialties
- Customer Experience Management, Technology, Business Intelligence (Data/Text Analytics), Enterprise Feedback Management, Social Media, Text Analytics, Employee Experience, Social Listening, SaaS, Customer Feedback, Employee Experience, and Contact Center
Locations
Employees at Medallia
Updates
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Join us tomorrow for a live Executive Roundtable The Future of Behavioral Intelligence: Improving CX with Dynamic Data Listen in as industry leaders discuss the benefits of dynamic data for CX/EX vs. more traditional, timely feedback methods. Register now: https://bit.ly/4hsjDfR
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How do you know if you have the best #CustomerExperience platform for your brand? We put together a handy checklist to help you answer that question. ✅
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Want to become a master of #CustomerExperience? Then, you definitely don't want to miss the #MedalliaExperience conference. 💫 Register now for the opportunity to take a CX MasterClass at Experience '25 📝
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#MedalliaExperience attracts the brightest minds in the world of experience management. For 3 dynamic days, enthusiasts will discuss the state of the experience landscape and visions for the future 💫. Looking for a sneak peek at some of these predictions? We asked Medallia’s amazing partners — SMT, Ipsos, ComOps - Strategy & Commercial Operations as a Service, New Metrics, and KPMG US — about their “big bets” for the future of CX that they plan to share with conference attendees!
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•Shep Hyken, #CX expert, shares what he's most looking forward to at the #MedalliaExperience conference 💫
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Get a look at the bottom-line business value Medallia offers, assessed in this Total Economic Impact™ study from Forrester Consulting, commissioned by Medallia. Informed by real experiences from Medallia clients, Forrester Consulting was able to determine that Medallia customers reap meaningful benefits with our experience management solution.
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Thanks to our partners at New Metrics for highlighting our contact center capabilities!
Every customer interaction is an opportunity to build trust, solve problems, and create loyalty. Medallia for Contact Centers gives you the tools to: ✅ See the full picture with real-time insights from every touchpoint. ✅ Proactively address issues before they escalate. ✅ Empower teams with actionable insights to reduce call volume and boost retention. ✅ Enhance quality management with AI-driven prioritization. ✅ Create seamless customer journeys with intelligent callback technology. Ready to revolutionize your contact center? Watch the video to see how Medallia empowers every level—agents, leaders, and everyone in between—to deliver better experiences and stronger results. 👉 #ContactCenter #CX #CustomerExperience #Medallia Bella Church Lee Lee Paschal
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Ever wonder how many of your fellow CX professionals are using AI to help them do their job? Or, how much CX teams are investing in AI? We surveyed more than 800 CX professionals to uncover how artificial intelligence is shaping the customer experience landscape: ✅ How CX teams are using AI to get ahead of the competition ✅ The concerns and potential risks CX leaders are seeing with AI ✅ Practical tips for gaining a competitive edge with AI Whether you're an AI enthusiast or a skeptic, this report has the insights you need to separate the hype from reality. 🚀 📥 Take a look at the research: https://bit.ly/42zBM6K
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