Calabrio, Inc.

🎉 Wir freuen uns, unsere Teilnahme an der CCW Berlin 2025 anzukündigen! 🎉 Vom 24. bis 27. Februar präsentieren wir unsere preisgekrönten Lösungen für Workforce Engagement, die die Arbeitswelt revolutionieren. 📍 Besuchen Sie uns am Stand C6, um aus erster Hand zu erleben, wie unsere innovativen Tools Produktivität, Engagement und Effizienz steigern können. Lassen Sie uns gemeinsam Ideen austauschen, Lösungen entdecken und den Erfolg vorantreiben! 💡 Wir freuen uns auf eine exzellente Veranstaltung voller Inspiration und Zusammenarbeit. #CCWBerlin #WorkforceEngagement #Innovation #Teamwork  🚀 Wir sehen uns dort!

New Year, New Look! 🎉 We’re kicking off 2025 with a fresh new look, including a redesigned website and updated visual identity for our brand! More than just what you see—we wanted this design to reflect who we are, what we do and where we’re headed. At Calabrio, we’re committed to: ✅ Being customer-centric in everything we do ✅ Driving innovation to help contact centers stay ahead of the curve ✅ Making data-driven decisions to empower smarter operations ✅ Uniting in diversity to strengthen collaboration and inclusion This refreshed brand embodies these values and reflects our position as the leading innovator for contact centers. 👉 Visit www.calabrio.com to see our new website, find the solutions you need more easily, and learn how we help elevate your customer and agent experience. #CustomerExperience #AgentExperience #ContactCenters #WEM #Calabrio

To cope with rising expectations and growing stores of complex interaction data, contact centers need solutions that consistently deliver a complete, unbiased picture of performance that can scale with their needs. This is the promise of AI-driven QM solutions. Rather than increased workloads and only occasional insights, AI can work alongside analysts and agents to accelerate impact. This technology is a game-changer across the contact center, especially in QM. Calabrio is revolutionizing performance and agent and customer experiences with AI-powered Trending Topics and Auto QM: 📊 Trending Topics: Stay ahead by uncovering real-time trends in conversations. Identify emerging issues or opportunities instantly and act fast to improve outcomes. 🚀 Auto QM: Simplify quality management with Gen AI-driven evaluations of 100% of customer interactions. Create customized forms, leverage metadata-driven questions, and assign them seamlessly to teams—all while maintaining consistency and precision. Learn how to supercharge your quality management: https://lnkd.in/gAzpXkEm #AI #Calabrio #QM #CX #contactcenter

CX Today offers some great predictions for contact centers in the coming year, including one from Calabrio's Ed Creasey, VP of Solution Engineering at Calabrio: "With agents calling for more flexibility, self-scheduling will be a major trend for 2025, paving the way for smarter, more productive and more efficient contact centers in the years ahead." Learn to unlock the full potential of your greatest asset–your agents–with the best WFM contact center software: https://lnkd.in/gDDaKQVd #Calabrio #contactcenter #WFM

Just in time for the holidays… we're happy to welcome Echo AI employees to our growing Calabrio family! Echo AI, a generative AI-native conversation intelligence platform, was recognized as a Gartner Cool Vendor for Customer Service and Support, and we recently announced this integration. We are thrilled to have this talented team join us! With the acquisitions of Echo AI and Wysdom, Calabrio has solidified our position as a leader in Conversation Intelligence -- empowering contact centers and agents with the tools they need, analyzing 100% of customer interactions, driving operational efficiency, and elevating customer experiences. Read more in the news release: https://bit.ly/41KXUKX. #genAI #conversationintelligence #calabrio #CX #contactcenters

Happy Holidays from Calabrio! Wishing you a festive season filled with peace, joy, happiness, and success in the year ahead.

The 2024 Gartner Magic Quadrant for Contact Center as a Service report is out! As the research reveals, some of the biggest providers still fall short in delivering the level of reporting detail and workforce engagement management (WEM) solutions that contact centers need. Calabrio sees AI-enabled #WEM as the backbone of a modern contact center, enabling organizations to seamlessly manage their workforce, optimize performance and deliver an exceptional #CX while managing the cost. Read our key takeaways from this year’s report and how Calabrio is uniquely positioned to meet the standards in the industry: https://bit.ly/3ZzLu6Y

Big news from our European team: The Voice of the Agent has launched! 🎉 In partnership with Martin Teasdale from Get Out of the Wrap, this Voice of the Agent report captures over 500 European contact centre agents' insights and reveals a pivotal shift -- agents are increasingly proud of their roles, with 70% recommending their job to a friend, and 64% are proud to work in a contact centre! 😍 Yes, challenges remain, e.g.🚨: we've still got work to do when it comes to AI - 56% of agents don't find AI helpful in their daily tasks. 👀 Read the report to discover these real insights and use it to inform how to make your contact centers a great place for agents! Download 👉 https://bit.ly/3V2yS5S #VoA #AX #ContactCentre

Join other Calabrio users for the next virtual Customer Linkup on December 11! Learn best practices and tips, and connect with other @Calabrio users and like-minded contact center enthusiasts. Sign up today! 👉 https://bit.ly/3Z1vgDB #contactcenter #CustomerLinkup

We recognize and are grateful for our country's veterans' service and sacrifices, as well as those of their families. Thank you to the Eagle Group of Minnesota Veterans, Inc. for your work helping secure employment for veterans and for joining us in our Minneapolis offices and telling us more about your mission, Tuesday, November 12 .