Hey everybody.
I've lived in a halfway house since March of 2020 when my family had to move apart. I am long term unemployed, I am autistic, and I have some mobility and social issues that make life very difficult for me. For a few months at the start of 2020 I was living in a hostel until eventually I was offered a place and basically said yes immediately so I could get out of hostel care.

I receive welfare payments to support myself, and one payment is housing benefit, which pays my rent. I never see this money enter my account - it is paid directly to house staff/the landlord.

I was told that the housing staff had lost a battle with the landlord and that the house was being returned to them. That I had to move, and had about a week to do so. This was in the earliest days of December.

My family helped me to box up my things and carry the boxes to my new home, the building next door (still operated by said housing company) and when I did this, I made sure to call everywhere I needed to to change my address. Unfortunately, as the housing benefit gets paid to someone else, I forgot about this, and apparently the staff have been sent a letter threatening to stop this benefit for me.
I have not seen this letter.

Yesterday, Christmas eve, a member of staff knocked on my door and, in frustration, chastised me for officially changing my address when I moved. He says I should have spoken to him first. He informed me of the housing benefit issue and told me that unless I fix it by calling them, and telling them I haven't moved yet(???) I will be forced to stop living here as the rent will no longer be paid.

The phone lines for housing benefit are closed over Christmas and I do not know when they open again.
I do not like the idea of lying to the council about if/when I moved, and I do not know how to fix this.

I am fucking scared.
I don't know what to do and I am terrified of ending up in hostel care again - or worse, on the streets.

I don't know what I'm going to do.

This isn't a call to action (though any advice would be greatly appreciated)
I just have to vent.
I'm so tired.

Merry christmas.