payment declined

[jbunds]

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I need to upgrade to a paid subscription to increase my GitHub Actions resource quota.

I am trying to do that using the standard form here.

My VISA credit card has been repeatedly declined, and I cannot determine why.

I called the bank who issued my VISA credit card and verified that (1) there is plenty of balance available, and (2) that they have not received any payment authorization requests for my VISA credit card, after github.com has reported the following message multiple times:

The credit card was declined by the payment processor, please verify the card's information.
If the problem persists, please contact the card's issuer.

Well, I have contacted my VISA credit card's issuer, and they have verified that the problem is not on my end.

So I need to speak with someone responsible for user billing at GitHub, but according to official GitHub user support documentation, that avenue appears to be unavailable to me as I am not yet a paying GitHub customer.

If anyone who stumbles upon this help request knows the person or team at GitHub (or perhaps the apparent zuora.com payment intermediary) who can assist me, I would be grateful if you could show this post to them.

[christophercouch]

I'm sorry for the inconvenience you're facing. Please try the following:

1. Double-check the card details you've entered, especially the expiration date and CVV.
2. Ensure your billing address matches the one on your credit card.
3. Try using a different browser or clearing your browser cache.
4. Consider trying a different credit card if available.

If all fails, you can reach out to GitHub Support via this form even if you're not a paying customer yet. Provide them with details of the issue, and they should be able to assist further.

[ottokovarik]

I had the same issue and step 2 helped on my side: My name has diacritics (ˇ') but on the card the name is without, so the prefilled credentials in billing info can't be with diacritics - I can imagine this can happen to many people with "non-english" name...

[sushyl]

I had the same issue and using different browser helped me.

[samus-aran]

Welcome to the GitHub Community, @sushyl , we're happy you're here! You are more likely to get a useful response if you are posting your question(s) in the applicable category and are explicit about what your project entails--giving a few more details might help someone give you a nudge in the right direction. I've gone ahead and moved it for you. Good luck!

[suleman-the-stammer]

In your billing address section give address that is same of your credit card address

[uriinf]

Try to disable browser extensions which blocks third-party trackers. I have Privacy Badger extension, which was blocking *.stripe.com on the Payment method update page. Once I've disabled the extension - card is added without any issues.