Primary Goal. The question has come up for a telecommunications company regarding churn. Churn is defined when a customer chooses to stop services. If the company has data on customers that have and have not churned in the past, is it possible to classify a new (or existing) customer based on their similarity to other customers with similar attributes that have and have not churned in the past. This analysis will consider two (2) attributes, MonthlyCharge and Tenure within the company's customer data of 10,000 customers. In addition, if the prediction is made, the analysis will also attempt to quantify the accuracy of the prediction.
