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Integration of case based retrieval with a relational database system in Aircraft Technical Support

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Case-Based Reasoning Research and Development (ICCBR 1995)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 1010))

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Abstract

Case-Based Reasoning (CBR) is suited to problem solving in domains where there are recurring problems. This paper describes the development of a CBR system for use in such a domain, the Technical Support department of an aircraft manufacturing company. The system uses three types of indexing: knowledge-guided induction, inductive indexing and nearest neighbour matching. The resultant system integrates case based retrieval with a relational database system to provide a rich environment to help manage the life cycle of a technical support query. In early tests with the system, staff can discern if a new query is a recurring problem and has been solved before or if it is a completely new unsolved technical query.

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Authors and Affiliations

  1. Northern Ireland Knowledge Engineering Laboratory, Faculty of Informatics, University of Ulster at Jordanstown Newtownabbey, BT37 0QB, Northern Ireland, UK

    Jonathan R. C. Allen, David W. R. Patterson, Maurice D. Mulvenna & John G. Hughes

Authors
  1. Jonathan R. C. Allen
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  2. David W. R. Patterson
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  3. Maurice D. Mulvenna
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  4. John G. Hughes
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Editor information

Manuela Veloso Agnar Aamodt

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© 1995 Springer-Verlag Berlin Heidelberg

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Allen, J.R.C., Patterson, D.W.R., Mulvenna, M.D., Hughes, J.G. (1995). Integration of case based retrieval with a relational database system in Aircraft Technical Support. In: Veloso, M., Aamodt, A. (eds) Case-Based Reasoning Research and Development. ICCBR 1995. Lecture Notes in Computer Science, vol 1010. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-60598-3_1

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  • DOI: https://doi.org/10.1007/3-540-60598-3_1

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-60598-0

  • Online ISBN: 978-3-540-48446-2

  • eBook Packages: Springer Book Archive

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