Technical Services Analyst

A bit about us:  

Do you want to join one of the world’s fastest growing sports technology companies? Genius Sports is at the epicenter of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.    

We’re looking for enthusiastic and ambitious people to join our talented team.  

If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us. We put trust in our people to deliver the difference for our clients around the world. It’s why many of the world’s largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.    

The Role: Technical Services Analyst  

Genius Sports is seeking a hands-on Technical Support Analyst to serve as the primary IT resource for our New York City office for everyone from internal corporate executives to end users alike. Candidates must be able to effectively troubleshoot, analyze, prioritize, and resolve issues related to hardware and software in a timely and efficient manner. The Technical Services Analyst is a first point of contact for issues with end-user devices, IT related hardware in the local office, audio video technology and workplace applications and is part of the on-boarding and off-boarding, helping, and assisting in setting up and closing user accounts. Additionally, all applicants must possess strong customer service and communication skills (both verbal and written) along with a strong work ethic.  

This role is based in our recently opened, global center, New York City office.  
  

Role Responsibilities:  

• Serve as the first point of contact for all IT-related issues, providing prompt and effective technical support for hardware, software, and network concerns  

• Deliver exceptional end-user support via in-person assistance, remote sessions, chat, email, and phone  

• Manage user accounts and access permissions through Active Directory and Azure AD  

• Install, configure, and maintain software applications including Microsoft 365 suite  

• Troubleshoot audio/video equipment and conference room technology  

• Maintain detailed documentation of all support activities in our ticketing system 

• Perform software application installations and upgrades, including patch management.  

• Provide application support of Microsoft Office 365 products. With a migration to Google Suite coming this year. 

• Assist in the creation of training material, help guides, installation guides and other product support material.  

• Monitor “Help” request queue and channel and manage any needed follow-up on existing tickets and queries as needed.  

• Input detailed documentation and resolution notes to ticketing systems and emails communications.  

• Take part in IT projects, migrations and integration work including coordinating with vendors and internal teams, creating technology migration plans, document new office setups and provide training to end users  

• Demonstrate excellent communication skills.  

• Demonstrate exceptional personality skills.  
  

Minimum Qualifications:  

• 3+ years of hands-on technical support or helpdesk experience 

• Strong client-facing and communication skills (both written and verbal).  

• An energetic, supportive, and collaborative team player.  

• Experience in administering Microsoft O365. Google Apps and/or Active Directory.  

• Strong understanding of Windows 10/11, macOS, iOS, Android, and Ubuntu Operating systems.  

• Experience with VTC Solutions (Zoom, Slack, etc.).  

• Experience using Jira, Confluence, SharePoint.  

• Python, PowerShell and/or Bash scripting experience is a plus.  

• MDM and Azure AD experience are a plus.  

• Knowledge of LAN/WAN connectivity, applications, hardware is a plus.  

• Time management and prioritization skills.  

• Advanced troubleshooting and multi-tasking skills.  
  

What’s in it for you?   

The salary for this role is based on an annualized salary range of $95,000 to $110,000. This role will also be eligible to take part in Genius Sports Group's benefits plan.   

Our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities. For more details on the compensation and benefits package, please get in touch with our Talent team.  
 

How we work  

This role will require you to be in office 5 days a week. Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organization and continue to invest in our highly talented and diverse team of Geniuses.   

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.